Terms and Conditions |
Cancellation Fee Waiver:
Be prepared for those unexpected emergencies. To protect yourself against cancellation charges on the land/tour portion we offer a $150.00 per person "Tour Cancellation Protection Plan". When you participate and then must cancel your tour for any reason and you advise Jensen World Travel, Ltd. (fax 1 847 256 5563) in writing up to 12 noon Central Time. on the last business day prior to departure, (Saturdays, Sundays and Holidays are not considered business days) you will receive a full refund of all moneys paid to us for tour arrangements. This does not include airline tickets, but land package only. Air tickets are governed by separate rules. See Cancellation Fees : Airlines. Cancellation fee waiver must be added to required deposit at the time of booking, is non-refundable, non-transferable and may not be purchased at a later date. Airline penalties assessed by airlines are not covered. Any tickets and documents must be returned to Aviation & Tourism International within 48 hours of cancellation.
Cancellation Fees: Tour packages*
Cancellation policy may vary depending on tour operators involved.
Standard cancellation policy is - no refund within 60 days of departure.
Where Jensen World Travel is the Tour operator our policy is as follows:
Up to 60 days prior to departure $150 per person handling fee. 59-45 days prior to departure 10% of cost per person or $300 whichever is higher. 44-30 days prior to departure 20% of cost per person or $500 whichever is higher. 29 - 15 days prior to departure 50% of land cost per person or $700 whichever is higher. 14 days or less no refund can be given.
Cancellation Fees: Airlines
Generally lowest cost tourist class airfares are used and are non-refundable non-endorsable and non changeable. In cases where passengers upgrade to full fare economy or business/first class tickets, such tickets are generally non-restrictive and fully refundable. Each case must be checked for rules and restrictions with your travel agency office. Handling fee of $50.00 will be charged
for canceling a refundable ticket.
*Insurance:
WE HIGHLY RECOMMEND THAT YOU PURCHASES TRAVEL GUARD INSURANCE, A FLIGHT INTERRUPTION AND HEALTH PROTECTION
NECESSARY WHEN TRAVELING ABROAD!
In case of illness/accidents causing delay of travel, tickets that are non-refundable, non changeable and non-endorsable are covered by such travel insurance, IF IT IS A LEGITIMATE AND QUALIFIED EXCUSE.
In case where insurance is taken at time of initial booking, faxed directly to Travel Guard, with a credit card form of payment, Travel Guard also insures pre-existing conditions!
Accommodations:
Hotels: Will be provided in accordance with the itinerary or similar. All rooms are standard twin or double bedded rooms, with private facilities. Itinerary and Hotel variations: we reserve the right to substitute any of the hotels with hotels in similar categories. Subject to space availability at time of booking.Transfers: As indicated for each tour, transfers are by car, minibus, or motor coach between airports hotels, and piers, including portage of one average size suitcase per person.
Sightseeing: Will be operated by motor coach or other conveyance, the size dictated by the number of participants, at the sole discretion of the company.
Luggage; all tour packages allow one piece of luggage per person plus one carry-on. bag. Excess luggage may be subject to charge according to the air carrier/transport companies existing tariffs.
Guide tipping: Bus tours: $2.00 per person per day for the driver, and $4.00 per person per day for the guide.
General tipping: Hotels: Portage is prepaid by our company. Waiters/waitresses 10% if taking independent meal, otherwise this is paid by our company. Chamber maids generally $0.50 per person per day.
Deposits and payment schedule: A deposit of $200.00 per person ($260.00 if cancellation fee waiver required) is required at the time of booking. The balance is required to be paid 60 days prior to departure, unless otherwise required by a specific tour program as may be described in tour application or the specific program offered. Payments for bookings made less than 45 days prior to departure must be paid in full. Above applies unless otherwise/and if nothing else is stated.
Changes after initial bookings are accepted: Will be subject to $30.00 per revision per booking, plus any expenses imposed by suppliers as a result of these changes. Last minute reservations: Bookings received 30 days or less, prior to departure, will be accepted only on full payment basis plus a $50.00 late booking handling fee and is subject to space availability.
Refunds: All requests for refunds or adjustments must be made in writing and received no later than 60 days after the return of the tour. Refunds will be subject to a processing fee of $50.00, plus any airline or hotel charges incurred. Claims for unused services should be substantiated in writing by local representatives. Allow six to eight weeks for refunds of unused package tour services or features.
Responsibility:
Jensen World Travel and its representatives abroad act only as agents for contractors providing the means of transportation, accommodations, and other services pertaining to the tour. All exchange orders, coupons, and tickets are issued subject to the terms and conditions under which such means of transportation, accommodations, and other services are offered or provided. The issuance and acceptance of such documents shall be deemed to be consent to the further conditions.
A) Jensen World Travel l and/or travel agent /tour operator shall not be in any way liable for injury, damage, loss, accident, delay, or irregularity in any vehicle, or through the act of default of any company, or person, engaged in conveying the passengers, or of any hotel proprietor, personnel, or any other person otherwise in connection therewith.
B) Jensen World Travel and/or travel agent/tour operator shall not be held responsible for potential risks and hazards associated with travel to destinations included in this program /itinerary, where injury, delay, or unanticipated events may occur. Jensen World Travel and/or its travel agents/tour operators shall not assume responsibility for standards of quality, hygiene, political stability, cuisine, sanitation facilities, cleanliness, telecommunications facilities, methods of conducting business, emergency medical evacuation, treatment, and medical services found in these destinations. Travel to these areas may entail risks including but not limited to the hazards of traveling in politically unstable areas, civil disturbances, war, and arbitrary changes mandated by the government authorities or private concerns. Jensen World Travel and/or its travel agents/tour operators shall be held harmless from any and all liability in connection with the foregoing.
C) Jensen World Travel and/or its travel agents/tour operators cannot accept the responsibility for loss or additional expenses due to delay or changes in transportation schedule or other causes.
D) Each exchange coupon , order, air ticket is to be regarded as one contracted by or on behalf of the particular company or person named on it.
E) All legal matters relative to these terms and conditions shall be directed to and litigated only through the legal system in Cook County, in the State of Illinois, in The U.S.A..
Limitations on our Liability
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